Warranty Claim
25Home offers a warranty that covers defects in materials and workmanship for 12 months, starting on the date of delivery. Items or assets that have arrived damaged are also covered by Warranty within 14 days of delivery. Anything outside of this period will NOT be covered.
To assert a warranty claim, please notify 25Home by submitting our Claim Submission Form located below. To help our warranty experts assess your product, pictures of the product from various angles and distances and a description of your damage are required. Videos are also available if the issue cannot be documented with photos.
Please note that photos (or videos) are indispensable for 25Home to assist you with any solution to a claim. We cannot offer any warranty on your product if the necessary evidence is not submitted.
Please note that our warranty isn’t transferrable: it can’t be extended to cover a resold item. The coverage is VOID once an item or asset has been relocated to a new address.
Manufacturer’s Warranty is only valid when products are used for their intended purpose and exhibit normal use. Defects or damage caused by negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the 25Home warranty.
What is covered:
Accidental rips & tears
Broken frames & metal components
Broken zippers
Chipped, cracked & peeling wood
Electrical power surges
Food, beverage, human and pet stains
Minor burn & heat marks
No deductibles or hidden fees
Product defects, after manufacturer’s warranty expires
Product repair or replacement
Receipt-less claims process
24/7 customer support
What is NOT covered:
Claims not initiated within 30 days of the issue.
Cosmetic damages incurred by the owner (such as tears, fraying/snagging, and burn)
Comfort preferences
Damage that occurs during product delivery
Fortuitous events
General abuse of the product
Multiple claims filed at the same time
Natural disasters
Odor elimination
Pet damage (other than bodily fluids)
Stains resulting from acid, ink, wax, dyes, bleach (outside of recommended use) or similar liquids
Theft or loss of the product
